This 14-course program is ideal for the first time supervisor or manager. It is also great for current managers who desire a refresher course in management skills. These powerful classes provide your supervisors with the necessary tools to quickly become effective in their management role. Each participant will complete a comprehensive management leadership assessment and develop a personal action plan during the program.

Cy’s focus is in facilitated learning. She builds exercises, simulations and case studies that help MDI participants apply the skills and knowledge from the program. Many leave this program with a profoundly new way of looking at their role and and the tools needed to be effective managers.

Why Companies Choose MDI Again and Again:

• Facilitated learning vs. “teaching”
• Highly interactive sessions that promote a “learn by doing” approach using case studies and simulations
• Sessions tailored to include policies and procedures from participants’ organization
• State-of-the-art management information and techniques

Other Benefits for Your Managers:

• Reduced stress
• Improved employee relations
• Decreased complaints about poor or insensitive management
• Reduced legal exposure to HR-related problems
• Networking with other managers

Who should attend?
MDI is ideal for the first time supervisor or manager. These courses are great for current managers who need a refresher course in management skills.

What will they learn?
The MDI program begins with a comprehensive assessment of what the participant knows about basic leadership skills. From there, participants build an action plan to help them improve in selected areas. The balance of the sessions target key information related to communication, delegation, handling conflict, performance management and resource allocation – the key areas that typically cause the greatest number of problems in today’s rapidly changing workplace.

Session Leaders
Instructors are experienced managers who have a variety of experiences in the areas they facilitate. Many have advanced degrees and specialized training and education in critical human resource areas.

Scheduling
Sessions are generally offered twice per month for seven months. This allows participants to practice the skills and techniques inherent in the training. Program dates are determined based on client company requirements.

Program Fees
Custom programs and volume discounts are available.

MDI Sessions
These classes are typically held every two weeks.

• Program Orientation & Managing People – Helps participants understand basic management styles and how to use each depending on the situation.
  
  
• Knowledge for Leaders Assessment – Provides participants with an in-depth understanding of what they know about effective leadership.
  
  
• Knowledge for Leaders Action Planning – Participants develop a leadership action plan for personal improvement.
  
  
• Introduction to Management Practices – Introduces participants to the various policies, procedures and requirements of management.
  
  
• Motivation – Helps participants understand the theory behind employee motivation and to identify ways they can create the environment to maintain a highly motivated workforce.
  
  
• Communication – Provides participants with an understanding of the elements of effective communication techniques.
  
  
• Problem Solving – Introduces participants to the concepts behind effective problem solving and decision making.
  
  
• Delegation and Monitoring – Helps participants understand the importance of delegation. In addition, effective monitoring techniques will be explored.
  
  
• Handling Conflict – Describes techniques for effectively managing conflict and helps participants build skills to effectively deal with conflict in the workplace.
  
  
• Performance Management I & II – This is a two-part lesson designed to help participants develop and apply effective techniques for managing the performance of their team.
  
  
• Corrective Action – Provides participants with the tools needed to deal effectively with employees who are not performing up to expectations.
  
  
• Legal Considerations – Provides participants with a basic understanding of the key laws and regulations that affect workplace management.
  
  
• Harassment & Workplace Violence – Helps participants understand their role in building a respectful workplace.

Employee Development Programs
These programs are ideal for organizations seeking to improve the knowledge and skills of their employees. Cy takes common workforce issues and helps individuals develop new approaches and tools to be more effective on the job.

• Respectful Workplace (harassment awareness)
• Customer Service Best Practices
• Dealing with Difficult People
• Project Management Methodology